To our valued clients, families, and staff, Given the recent outbreak of coronavirus (COVID-19), Promises Behavioral Health and their family of treatment facilities across the nation aim to implement CDC recommended practices to protect clients and staff members from exposure to the best of our ability. We are closely monitoring evolving CDC guidelines and will make thoughtful actions to reflect these recommendations. Your well-being is our biggest priority. **Updated July 29, 2020 In light of the recent rise of Covid-19 cases in Texas, Tennessee and Florida, Promises Behavioral Health and their family of treatment facilities continue to not only provide the highest quality treatment possible but also ensure the safety of staff, clients and clients\u2019 families. We are still maintaining and monitoring the CDC guidelines while remaining diligent in our efforts to create an environment that safeguards the wellbeing of staff and clients. Residential and Virtual IOP options are still available for those seeking care.\u00a0 Please see below for a detailed list of these safeguards. Through continued thoughtful action, we aim to minimize exposure of the virus to the best of our ability. **Updated April 14, 2020 As of April 14th, 2020, Promises Behavioral Health has added the following procedures to ensure the continued safety of our staff and clients: \tWe are now offering the option of using personal protection equipment to all current and incoming residential clients. This includes masks and gloves that can be worn within the treatment center. \tCOVID-19 testing is now available at all of our facilities for existing clients and as a pre-admission measure for incoming clients. We have added these measures in order to safeguard the wellbeing of both our clients and staff. Promises Behavioral Health will continue to closely monitor all CDC guidelines as they become available and will evolve any necessary procedures. As always, our goal is to serve our recovery community to the best of our ability. What we are doing to ensure your safety: \tWe ask all potential clients if they are experiencing difficulty breathing, have a fever or have been in close proximity to anyone with these symptoms, and if so, would they be willing to call a local Urgent Care Center to get treatment and clearance to be in close proximity to others. \tAdditional questions have been added to our admission center screening process to determine if potential clients have traveled to Europe, China, Italy, South Korea, Japan or Iran in the last two weeks. \tIf someone arrives at a facility with a fever or is experiencing difficulty breathing, staff will compassionately redirect them to local clinics and take guidance from there. \tIf a client in a facility develops a fever or difficulty breathing, that client will be isolated as much as possible. Staff will take recommended precautions and wear gloves while interacting with the sick client. It is our goal for sick clients to receive medical treatment and return to the community. \tFacility staff have been advised to contact their local or state Department of Health to proactively receive guidance on how and where to transport a client if the client exhibits flu-like symptoms. \tClients and staff continue to wash their hands regularly in compliance with their facility Hand Hygiene program to reflect either WHO or CDC guidelines. \tOur staff remains vigilant by wiping down surfaces in common areas and in their vehicles if they are transporting clients or other staff members. \tOur facilities have increased housekeeping activities, especially cleaning of surfaces that are frequently touched by multiple people, bathrooms, and areas where food is served or consumed. \tStaff members that exhibit fever or difficulty breathing will be asked to stay at home and seek medical attention. Sick staff members will be required to provide medical clearance before returning to work. We love the community and spirit of recovery. We understand the importance of connection and support during this time. However, whether you are a client, a visiting family member or alumni, we encourage you to take precautions when attending meetings or events. Our best practices for meetings and groups: \tAuthorized family members may have the option to use telecommunication tools for family sessions and multi-family meetings in order to limit inter-state travel. Check with your loved one\u2019s facility to see if this is an option for you. \tLimit physical contact such as handshakes, hugs, handholding, etc. with family members, counseling leaders and other attendees. \tWe encourage anyone who is exhibiting respiratory symptoms to wear masks to contain coughs and reduce droplet spread. \tClients, family members and staff should wash their hands before and after group meetings or events. \tAvoid touching your face and sneezing or coughing into your hands. Wash your hands immediately after if you do. \tIf you are feeling sick, stay home. We ask that you do not risk the safety of others. Once you have clearance from a medical provider, we will happily welcome you back into the community. Promises Behavioral Health and our family of facilities will continue to serve our recovery community. Our clients\u2019, their families\u2019 and our staff\u2019s safety and wellness take priority as we continue to observe how the coronavirus (COVID-19) is evolving. We will continue to monitor recommendations and follow guidelines as they are published. For more information, we encourage you to please take some time to read the Center for Disease Control\u2019s guidelines on the Coronavirus (COVID-19).