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515 Tomoka Avenue Ormond Beach, FL 32174
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112 N Oak Street #109 Lantana, FL 33462
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840 County Road 420 Spicewood, TX 78669
THE RIGHT STEP HILL COUNTRY TX
440 Fischer Store Road Wimberley, TX 78676
THE RIGHT STEP DALLAS TX
2219 West Euless Boulevard Euless, TX 76040
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12350 Wood Bayou Drive Houston, TX 77013
THE RANCH WRIGHTSVILLE PA
1166 Hilt Road Wrightsville, PA 17368
THE RANCH NUNNELLY TN
6107 Pinewood Road Nunnelly, TN 37137
WASHBURN HOUSE WORCESTER MA
1183 Main Street Worcester, MA 01603
Ormond Beach, Florida
Austin, TX
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MENTAL HEALTH TREATMENT PROGRAMS
Medical Drug Detox Centers
Residential Alcohol Treatment Centers
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103 Powell Court Suite 100 Brentwood, TN 37027
For over 35 years, Rob Waggener has earned a reputation in the behavioral health industry as an innovator, a connecter, and a leader of change. Rob has served in privately held, publicly traded, not-for-profit, for-profit, rural, urban, community-based, facility-centric, large and small organizations committed to serving individuals and families struggling with mental health and substance use disorders. As a Licensed Clinical Social Worker and as a distinguished Fellow in the American College of Healthcare, Rob has driven change in individuals and in organizations with a motto to “Keep Your Idealism Practical”. His ability to lead others to balance a passionate desire to serve with fiscal responsibility has helped him drive unprecedented transformation and growth, even in tumultuous times.
Most recently Rob has served Promises Behavioral Health as the Chairman of the Board throughout 2019 until present. Prior to that, Rob served as the Vice President of Addiction Services for Universal Health Services, a global $10 billion hospital and healthcare company. Prior to that he served as the CEO of Foundations Recovery Network, a national multi-site treatment company committed to serving adults and families struggling with co-occurring mental health and substance use disorders. Rob led Foundations for over 12 years through three external mergers and acquisitions, while driving internal growth primarily through organic and de novo channels.
Rob has seen and participated in radical change in the behavioral healthcare industry in his 35 years serving the industry. His purpose in life is to “facilitate connection through service to others”. Rob has been able to live this purpose at both macro levels, leading and changing organizations, and at the micro level, connecting with the individuals that can make change happen.
Robert Waggener
Chief Executive Officer
With over 35 years of experience in the recovery field addressing both addiction and mental health issues, Doug brings his extensive healthcare expertise to the Promises Behavioral Health team. Utilizing his dynamic leadership skills, Doug has introduced sustainable improvement systems to establish long-term success.
Prior to his time with Promises, Doug spent the last 10 years as the Senior Executive Vice President and Chief Operating Officer with Strategic Behavioral Health where he served as the operational and strategic business leader for acute psychiatric hospitals for multiple states. He has also served as Chief Clinical Officer with Lakeside Behavioral Health System where he implemented clinical integrity of programming in all patient care areas. As a licensed Clinical Social Worker with a Master’s in Social Work from the University of Tennessee, Doug operated a clinical private practice where he focused on adults, children, and family therapies.
Doug is a current member with the National Association of Social Workers and the National Association of Behavioral Hospitals. In his time with Promises, Doug has seen the passion that each team member has for this organization and the clients they serve. He believes it is this passion that will set the standard of care across the behavioral health field.
Doug and his wife Rebecca, are dedicated parents to their five children. Doug and Rebecca are committed to community service where they have participated in local and international medical missions across the globe. In their free time, Doug and Rebecca can be found out in the rivers of Montana or Tennessee enjoying their favorite past time, fly-fishing and hiking.
Doug Ginn, LCSW
Chief Operating Officer
Kathy is a leader in the health care industry, with 30 years of experience. She specializes in all areas of marketing, from business development outreach and start-up to public company growth to digital and traditional marketing. Kathy began her career on the front lines as a nurse at Presbyterian/St. Luke’s health system. She went on to become director of staff development/risk management for Summit Care Corp, LLC. She spent 19 years with HealthStream, where she served in multiples roles, including senior director of client sales. Prior to joining Promises Behavioral Health, she was vice president of marketing and business development for the Foundations Recovery Network. Kathy has a bachelor’s degree in nursing from Regents College.
Kathy believes we are all touched by the struggles of those who suffer from mental health issues and addiction and is committed to removing the stigma associated with seeking help. Part of her mission is to meet all people with acceptance, not judgment. In her free time, you may find her in the country with her husband and their Dachshunds, reading, texting with her daughters, and enjoying life.
Kathleen Frossard, BSN
Chief Marketing Officer
Tiffany received a doctorate in psychology from Alliant International University and a master’s degree in marital and family therapy from the University of San Diego. Her greatest inspiration for helping people heal from addiction came from the pages of her own life. She saw the toll addiction takes on individuals and their families firsthand from a family member’s struggle with addiction.
Tiffany specializes in treating trauma, addiction, and severe mental illness. She utilizes and also trains other therapists in evidence-based approaches such as CBT, motivational interviewing, and brief solution-focused therapy. In addition, she teaches organizations about addressing spiritual needs in therapy as well as trauma-informed care practices.
Prior to joining Promises Behavioral Health, Tiffany served as executive director and clinical director for several residential treatment centers in Malibu. She also worked as director of social services for a psychiatric health facility. Tiffany keeps herself in balance through exercise, yoga, and live music or musical theatre. She has also taken an interest in cooking and aspires to Master Chef greatness.
Tiffany Dzioba, PsyD, LMFT
Corporate Director of Clinical Services
Patrick has almost a decade of experience in behavioral health, as well as the passion that comes from his personal story. After facing his own addiction in early adulthood and finding a new life in recovery, Patrick has dedicated his professional career to helping others discover the freedom he has experienced through his own treatment journey. As part of his commitment to serving the recovery community, he is working toward his licensure for alcohol and drug addiction counseling. Patrick is driven by a desire to be on the front lines of innovative healers bringing about an evolution of positive change in the lives of those brave enough to ask for help.
Patrick is an active volunteer in his community who believes that giving back is more than a hobby, but a privilege. He has served on various fundraising committees, including The American Cancer Society, Renewed (Eating Disorder Coalition of Tennessee), and the Brentwood YMCA, where he also served on the board and helped start a pilot program for children with special needs. When he’s not advocating for mental health and addiction or serving his community, Patrick can be found taking pictures of his dogs, Sully and Carter, for Instagram.
Patrick Custer
National Director of Alumni
Lorri Steiner joined Promises Behavioral Health as Interim CFO in April 2020. Lorri began her career at Ernst and Young and has worked exclusively in the healthcare industry since that time. Prior to joining Promises, she was CFO at Meridian Behavioral Health Systems. Lorri has also served as SVP Financial Operations and Process Improvement at CSHM and at Haven Behavioral Healthcare as well as Corporate Controller at Vanguard Health Systems. Lorri is a certified public accountant who holds an undergraduate degree from Baylor University.
Lorri’s motto is “if I am going to be a geeky accountant, at least let it be in an industry that matters”!
Lorri Steiner
Interim CFO
